1. Scope
This policy applies to the public website at osxnode.com and to account, ordering, billing, instance management and support ticket services provided through the console. It covers personal information we process when providing these services, whether you are comparing rental terms or already renting a dedicated physical Mac.
This policy distinguishes between records held by the website and console, and files on a rented Mac. The former help identify your account and fulfill orders; you manage the latter during your rental. Information handled by software, model tools or third-party services you install is also subject to their respective data practices. A remote machine should not be assumed to prevent all external data transfers.
This policy is governed by the laws of the jurisdiction where the platform operator is based. Any dispute concerning this policy will be handled by a court with jurisdiction in that jurisdiction. For questions about specific data practices, contact us using the channels in Section 7.
2. Information We Collect
To provide and manage our services, we need your account email, order records and login logs. We use your account email to verify your account and contact you; order records to confirm your selected Mac, location, rental term, add-ons, payment status and delivery status; and login logs to detect unusual access and investigate account security issues. Any issue description and attachments you submit in a support ticket also become part of our support records.
We accept only USDT-TRC20 and Visa / Mastercard / Amex processed by Stripe. All payments are charged in USD. Stripe processes credit card details; we do not store full card numbers. For USDT-TRC20 orders, we record only the transaction hash needed to verify payment. We will never ask for your wallet private key or recovery phrase.
Share only the information needed to resolve your issue. Before sending screenshots, logs or email content in a support ticket, remove passwords, SSH private keys, access tokens, full payment credentials and personal information unrelated to the issue. We will never ask you to send these secrets by email to verify your account or payment.
3. How We Use Information
We use account and order information to set up and maintain the service you purchased. This includes matching payments to orders, providing the assigned physical node, displaying your rental term, processing renewals and verifying billing. If information needed to verify your identity or payment is missing, we may not be able to complete the relevant action. We do not need to collect data unrelated to the service you requested.
We use login logs and necessary activity records for security audits, investigating unusual logins and reviewing disputes. Support tickets help us reproduce faults, assess their impact and share the outcome. When handling a support request, we rely on account and order information and diagnostic details you choose to provide; accessing files on your machine is not a routine troubleshooting step.
We do not sell account emails, order records or support ticket contents, or use them to build advertising profiles unrelated to service delivery. If you have questions about how we use specific information, identify the field or activity and contact us by email or support ticket.
4. Data on Rented Macs
During your rental, each physical Mac is assigned to one tenant. It is not a virtual machine, and its unified memory and storage are not shared with other tenants. You manage the model weights, datasets, code, build artifacts, connection keys and software environment on the machine. We do not access files on your machine or use them for account analytics or model training.
When your rental ends, the machine's disk is securely erased and the system reinstalled as part of our preparation for future rentals. If you do not renew, the machine is shut down. Shutdown is not a backup or a promise that you can retrieve files later. No additional data retention or recovery period applies. Export your model outputs, datasets and necessary configuration before your rental ends.
To help us investigate an environment issue, share a redacted error excerpt, the command needed to reproduce it and when it occurred—not an entire dataset or working directory. Deleting account records and erasing files on a machine are separate actions. In a privacy request, specify whether you mean account information, support records or data on a rented Mac.
5. Retention and Deletion
We keep information only for as long as needed for its purpose; there is no single fixed retention period for all data. The necessary retention period for a particular record depends on factors such as whether your account is active, whether your order has been fulfilled, whether billing checks are complete, and whether a security incident or dispute remains unresolved.
| Data Category | Retention Period | Limits on Deletion Requests |
|---|---|---|
| Account email | While the account is in use and identity checks remain necessary. | Before closing or deleting an account, we check for outstanding orders and billing matters. |
| Order and payment verification records | As needed to fulfill orders, verify billing and meet applicable record-keeping requirements. | Records that must be kept for billing cannot be immediately removed when an account is deleted. |
| Login and security logs | As needed to investigate unusual access, conduct security audits and review related incidents. | We check for ongoing security investigations. Once the purpose has ended, logs are deleted or anonymized. |
| Support tickets and email records | As needed to resolve issues, follow up and handle related disputes. | You can request deletion of non-essential content. We will explain the purpose and basis for anything we still need to retain. |
| Files on the machine | Handled through the disk erasure and system reinstallation process after the rental ends. | Not retained as account records. Back up your files during your rental. |
To request deletion, provide your account email, the data categories you want deleted and any relevant order numbers. We will first verify your identity as necessary, then explain what can be deleted. If we need to retain some records for billing, security or other applicable legal obligations, we will explain why. Closing your account does not mean that every underlying record has been deleted.
These rules do not guarantee that every backup copy will be erased immediately or that erased files can be recovered. To ask how long a specific record is kept, identify its category and the related matter in your request so we can explain how that record is handled.
6. Cookies
Cookies are used only to keep you signed in to the console and remember your language preference. The login cookie lets us recognize the same verified session; the language preference cookie remembers your selection for your next visit. We do not use cookies to build cross-site advertising profiles.
You can view, restrict or clear our cookies in your browser. Clearing the login cookie means you will need to verify your identity again; clearing the language preference means you will need to choose a language again. If you block essential session cookies, console sign-in and order management features that rely on your login may not work properly.
7. Your Rights and Contact
You can request access to personal information we hold about you, correction of inaccurate information, or deletion of information that is no longer needed. Tell us which data categories are involved and what action you want us to take. If your request concerns an active order or records we are required to keep, we will explain the relevant limits rather than treating every request as an account closure.
If you’re signed in, submit a support ticket through the console. If you can’t sign in or want to ask about the scope of a request first, email us at support@osxnode.com. We recommend sending your request from the email address registered to your account and including the relevant order number. Do not include your account password, remote access password or full identity credentials.
After receiving your request, we will carry out identity checks appropriate to its risk, then reply with what we can do, any information we need from you and an update on progress. We do not promise a fixed response time before reviewing your request. For service delivery, billing or security matters, you can follow up in the same ticket instead of resending sensitive information.